Search results for author:"Curt Cochran"
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The Technical Helpdesk for CalStateTEACH: The “ER” for a Distributed Learning Teacher Credential Program
Norm Nicolson; Teresa Macklin; Curt Cochran
Society for Information Technology & Teacher Education International Conference 2000 (2000) pp. 2240–2244
This paper will discuss, primarily from the perspective of the helpdesk provider institution, issues involved in establishing, managing, and operating a high quality, user-friendly, technical support center to meet the varied needs of a widely...