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Blueprinting and Education Service Engineering – Preparations for a Learning-process-oriented Measurement of Satisfaction in Blended Learning Settings
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, Ruhr-University of Bochum, Germany ; , Free University of Berlin, Germany ; , Ruhr-University of Bochum, Germany

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Las Vegas, Nevada, USA ISBN 978-1-880094-66-2 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

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Abstract

Because of the aspired active role of the participants and the great diversity of the combined components there are specific requirements for the management of learning satisfaction in hybrid learning arrangements (blended learning). In this context a measurement of satisfaction that considers the concrete learning process with its diverse contact points between learners and lecturers carries great potential for detailed insight into the reasons for satisfaction or dissatisfaction. The paper aims to prepare such a learning-process-oriented measurement of learning satisfaction and therefore investigate the applicability of the Service Blueprinting-Method and the so called GAP-Model in the context of Blended Learning.

Citation

Gabriel, R., Gersch, M. & Weber, P. (2008). Blueprinting and Education Service Engineering – Preparations for a Learning-process-oriented Measurement of Satisfaction in Blended Learning Settings. In C. Bonk, M. Lee & T. Reynolds (Eds.), Proceedings of E-Learn 2008--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 359-366). Las Vegas, Nevada, USA: Association for the Advancement of Computing in Education (AACE). Retrieved August 14, 2024 from .

© 2008 Association for the Advancement of Computing in Education (AACE)

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References

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