The Elusive Benefits of the Technological Support of Knowledge Management
Management Communication Quarterly Volume 16, Number 2, ISSN 0893-3189
Considers the application of technological tools to knowledge management and the difficulties and developments in the technological support of knowledge management. Hopes to capture the tacit knowledge of experienced organizational members, make it more explicit in the form of simulation scenarios, and to turn it into tacit knowledge for trainees through interaction with the simulator, all in a safe, controlled environment. (SG)
Flanagin, A.J. (2002). The Elusive Benefits of the Technological Support of Knowledge Management. Management Communication Quarterly, 16(2), 242.