You are here:

Gender and the Selection of Communication Technologies in Emotional Situations
PROCEEDINGS

, Waseda University, Japan ; , Tokyo University of Social Welfare, Japan ; , Tokyo Women’s Christian University, Japan

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Vancouver, Canada ISBN 978-1-880094-76-1 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

All communication options present certain advantages and limitations. This study focused on the communication option participants preferred in two kinds of emotional situations. 55 Japanese college students were given two emotionally-diverse scenarios (i.e. happy and sad) and were told that a friend (either male or female) had happy or sad news. The participants were asked to chose one communication method to contact their friend and explain why they chose those that method. Analysis of the sad scenario responses revealed differences in men’s and women’s choices: Men’s selections were largely unaffected by the recipient’s gender while women preferred mobile phone email or a telephone call to men, and face-to-face or telephone calls to women. Combined with the free-response explanations, reasons such as “directness,” “speed of communications,” “convenience” and “expressing/sharing emotions” seemed to influence the selection of communication methods. Future analysis will include other emotional scenarios and statistical analysis of these data.

Citation

Scott, D., Kato, Y. & Kato, S. (2009). Gender and the Selection of Communication Technologies in Emotional Situations. In T. Bastiaens, J. Dron & C. Xin (Eds.), Proceedings of E-Learn 2009--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 3388-3396). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved August 18, 2019 from .

Keywords