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E-government for the disabled: service through text-to-speech and speech recognition technologies
PROCEEDINGS

, , , , , , , , Universidad de Colima, Mexico

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Quebec City, Canada ISBN 978-1-880094-63-1 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

E-government refers to the use of information technologies to provide services to citizens and residents of a country or state, and it has been implemented in several countries, promoting efficiency in processes which used to be time-consuming. In Mexico, e-government services are offered in kiosks, which are facilities where people use computers with access to official databases; however, little attention has been paid to the suitability of these kiosks for people with disabilities, who present mostly motor and visual limitations. This paper presents the results of a study conducted with three disabled people using text-to-speech and speech recognition technologies to access a prototype for an adapted e-government service. Issues on the use of these assistive technologies are reported for the different disabilities.

Citation

Contreras-Castillo, J., Acosta-Díaz, R., Fajardo Flores, S.B., Barón Ramírez, N., Pulido, J., García Quintero, J.M., Mendoza Gutiérrez, J.N. & Godinez Macías, L.A. (2007). E-government for the disabled: service through text-to-speech and speech recognition technologies. In T. Bastiaens & S. Carliner (Eds.), Proceedings of E-Learn 2007--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 2427-2431). Quebec City, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved March 23, 2019 from .