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Leadership and Conflict Management Support in a Cooperative Telelearning Environment
Article

, Télé-université, Université du Québec, Canada ; , École Polytechnique de Montréal, Canada

International Journal on E-Learning Volume 1, Number 2, ISSN 1537-2456 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC USA

Abstract

This article presents a cooperative telelearning support environment which ensures pedagogical assistance from a distance. This environment is built on a concept of leader, that is, a resource (internal or external to a group) playing the role of a facilitator in the integration of the learners to a learning group. The leader does so by encouraging each member to participate in the group's achievement. Such a leadership is supported by information, by training in various aspects of leadership and by appropriate tools. First, the leader is characterized as a facilitator. Second, a multi-agent system called SAME, which assists the leader, is described. And last, a cooperative strategy based on group mediation and negotiation for solving conflicts is proposed. This mediation exercised by the group appears the best strategy for solving conflicts between emerging leaders within a group. The originality of this research lies not on the assistance provided to the student, but rather on the assistance provided to any resource that facilitates cooperative learning. The most unique aspect of the system under development is its approach to resolving emergent conflicts over leadership in a shared discourse space. Key words: Cooperative telelearning, tutoring system, peer learning, conflict management, leader emergence, group facilitator.

Citation

Hotte, R. & Pierre, S. (2002). Leadership and Conflict Management Support in a Cooperative Telelearning Environment. International Journal on E-Learning, 1(2), 46-59. Norfolk, VA: Association for the Advancement of Computing in Education (AACE). Retrieved October 13, 2019 from .

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