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Effective Online Communication in Higher Education

, University of South Alabama, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in New Orleans, LA, USA ISBN 978-1-939797-12-4 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA


As numerous traditional college courses transition to online formats, educators need effective communication practices for teaching content and building discourse for distance learning. Educators radically differ in their use of online communication formats for delivering content. Some provide little to no class discussion. This means that students only interact with the content in the course, and subsequently, are left out of the communication loop. Others provide a forum format but only minimally engage in the discussion in order to foster more student-student interactions. Still others go so far as to summarize key elements stated in the forum at week’s end. What are the best practices? Effective online communication requires an understanding of the guiding principles of best practices for providing appropriate instructor feedback, teacher presence, and accommodating for students’ technological learning preferences and needs.


Rogers, S. (2014). Effective Online Communication in Higher Education. In T. Bastiaens (Ed.), Proceedings of World Conference on E-Learning (pp. 1663-1671). New Orleans, LA, USA: Association for the Advancement of Computing in Education (AACE). Retrieved April 21, 2019 from .

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