Developing and Implementing Support Strategies for an Open Source Course Management System
Kimberly Hayworth, Jacqueline Mai, Makoto Tsuchitani, Stanford University, United States
EdMedia + Innovate Learning, in Honolulu, Hawaii, USA ISBN 978-1-880094-48-8 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
This poster session will provide an overview of the development and implementation of support strategies for the CourseWork open source course management system (CMS). It will outline the workflow processes for technical support and end user training established by Academic Computing, a division of Stanford University Libraries and Academic Information Resources. The CourseWork support team will discuss the planning process and lessons learned related to the rollout of the campus wide CMS. The team will examine methods used for delivering information to users about CourseWork system upgrades and new features. The team will also describe strategies that were implemented for supporting the increased demand for faculty access to the Stanford University Academic Technology Laboratory. Finally, the session will address the next steps needed to continue optimizing user support. For more information, please go to http://aboutcoursework.stanford.edu.
Hayworth, K., Mai, J. & Tsuchitani, M. (2003). Developing and Implementing Support Strategies for an Open Source Course Management System. In D. Lassner & C. McNaught (Eds.), Proceedings of ED-MEDIA 2003--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 1285-1286). Honolulu, Hawaii, USA: Association for the Advancement of Computing in Education (AACE).
© 2003 Association for the Advancement of Computing in Education (AACE)