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MiLE: Systematic Usability Evaluation for E-learning Web Applications

, , TEC-lab - University of Lugano, Switzerland ; , NewMine La b, Switzerland ; , University of Lugano, Switzerland

AACE Award

EdMedia + Innovate Learning, in Lugano, Switzerland ISBN 978-1-880094-53-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC


This paper presents a proven and reusable methodology (MiLE) for performing a cost-effective usability evaluation of an e-learning web application. MiLE is a scenario-driven inspection technique which is based on the concepts of user profile, user goal, scenario, and usability attribute. Mitigating the drawbacks and merging the respective benefits of state-of-the-art methods for usability evaluation, MiLE is intended to be a helpful tool for project managers, instructional designers, and evaluators to carry out a learner-centered validation which can anticipate and analytically justify the usability breakdowns, thus providing organized indications for a focused redesign. Examples of the results that can be obtained using MiLE are showed through a real case study evaluation of a large e-learning corporate platform.


Triacca, L., Bolchini, D., Botturi, L. & Inversini, A. (2004). MiLE: Systematic Usability Evaluation for E-learning Web Applications. In L. Cantoni & C. McLoughlin (Eds.), Proceedings of ED-MEDIA 2004--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 4398-4405). Lugano, Switzerland: Association for the Advancement of Computing in Education (AACE). Retrieved October 21, 2019 from .



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