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Student Support in Distance Education in the 21st Century: Learning from Service Management
ARTICLE

Distance Education Volume 21, Number 2, ISSN 0158-7919

Abstract

Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student services; networks; and maintaining quality. (LRW)

Citation

Rumble, G. (2000). Student Support in Distance Education in the 21st Century: Learning from Service Management. Distance Education, 21(2), 216. Retrieved October 24, 2019 from .

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