Student Support in Distance Education in the 21st Century: Learning from Service Management
Distance Education Volume 21, Number 2, ISSN 0158-7919
Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student services; networks; and maintaining quality. (LRW)
Rumble, G. (2000). Student Support in Distance Education in the 21st Century: Learning from Service Management. Distance Education, 21(2), 216.
Cited ByView References & Citations Map
Mary Simpson & Bill Anderson, University of Otago
Journal of Open, Flexible, and Distance Learning Vol. 16, No. 2 (2012) pp. 1–10
Muhammet Demirbilek & Sebnem Cilesiz, University of Florida, United States
Society for Information Technology & Teacher Education International Conference 2002 (2002) pp. 149–152
Som Naidu, The University of Melbourne, Australia
EdMedia + Innovate Learning 2002 (2002) pp. 1412–1417
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