New Directions for Institutional Research Volume 102, ISSN 0271-0579
Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)
Peebles, C.S., Antolovic, L.G., Holland, N.B., Adams, K.H., Allmayer, D. & Davidson, P.H. (1999). Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study. New Directions for Institutional Research, 102,. Retrieved February 22, 2019 from https://www.learntechlib.org/p/88484/.