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Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study
ARTICLE

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New Directions for Institutional Research Volume 102, ISSN 0271-0579

Abstract

Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)

Citation

Peebles, C.S., Antolovic, L.G., Holland, N.B., Adams, K.H., Allmayer, D. & Davidson, P.H. (1999). Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study. New Directions for Institutional Research, 102,. Retrieved February 22, 2019 from .

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