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Student Support Services: Application of Multi-Institutional Analysis of Prevalent Issues
PROCEEDINGS

, University of Texas - Pan American, United States ; , , American Public University System, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Las Vegas, Nevada, USA ISBN 978-1-880094-66-2 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

Supporting faculty and students in online courses has been found to be a key to satisfaction, retention and program continuation. This presentation will address how the findings of a predictive study of student support and services issues from 77 institutions in North America, Europe and South Africa, was applied to the help desk at an online institution. Common themes and methods of resolution are presented and discussed, with a focus on improving retention and achieving cost savings.

Citation

Kupczynski, L., Ice, P. & Winter, M. (2008). Student Support Services: Application of Multi-Institutional Analysis of Prevalent Issues. In C. Bonk, M. Lee & T. Reynolds (Eds.), Proceedings of E-Learn 2008--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 2219-2224). Las Vegas, Nevada, USA: Association for the Advancement of Computing in Education (AACE). Retrieved August 25, 2019 from .