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The Role of Technical Support and Pedagogical Guidance Provided to Faculty in Online Programs: Considerations for Higher Education Administrators
ARTICLE

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Online Journal of Distance Learning Administration Volume 11, Number 4 ISSN 1556-3847

Abstract

With growth of online course enrollments outpacing enrollments in traditional courses by 500%, institutions of higher education are experiencing significant changes in terms of long-term strategic planning. Along with providing for the infrastructure requirements associated with online course offerings, the issue of faculty preparedness and training is considered problematic from an administrative perspective. While instructors may be highly skilled in their content area and practiced in traditional teaching, they are likely not prepared for teaching in the online environment. Though several case studies detailing support mechanisms for faculty involved in online course initiatives exist, the associated program outcomes have been assessed in terms of faculty satisfaction and buy-in. This study examines the relationship between technical support and pedagogical guidance, two factors deemed critical to successful programs, and student satisfaction and perceived learning. The outcomes are considered important as analysis demonstrates that those measures that produce high degrees of faculty satisfaction do not significantly impact students in a similar manner. From an application perspective this leads to questions about how current training and support mechanisms can be enhanced to serve both populations.

Citation

Wiesenmayer, R., Kupczynski, L. & Ice, P. The Role of Technical Support and Pedagogical Guidance Provided to Faculty in Online Programs: Considerations for Higher Education Administrators. Online Journal of Distance Learning Administration, 11(4),. Retrieved September 24, 2019 from .

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