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Maximizing the Impact of Telepractice through a Multifaceted Service Delivery Model at The Shepherd Centre, Australia
ARTICLE

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Volta Review Volume 112, Number 3, ISSN 0042-8639

Abstract

The Shepherd Centre is a nonprofit early intervention program in New South Wales, Australia, providing listening and spoken language services through an interdisciplinary team approach to children with hearing loss and their families. The program has been providing distance services to families in rural and remote areas of Australia and in other countries for over 35 years. Advances in communication technology and the global push towards telepractice and e-health service delivery models, and, in more recent times m-health (which is the use of mobile telecommunication and multimedia technologies integrated within mobile and wireless health care delivery systems; Istepanian, Laxminarayn, & Pattichis, 2006), compelled The Shepherd Centre to adapt their distance service delivery model to provide up-to-date, effective, and efficient telepractice services to families from rural areas. This profile describes how the distance support program has adjusted its service to embrace telepractice through a low cost, accessible, and reliable framework. In addition, individual telepractice sessions are supported with a residential workshop program for families and professionals. Experience with this model has shown that the workshop program maximizes telepractice outcomes by providing face-to-face follow up and combining the team and network support families need to be confident, empowered, and successful in guiding their children with hearing loss to listen and speak.

Citation

Davis, A., Hopkins, T. & Abrahams, Y. (2012). Maximizing the Impact of Telepractice through a Multifaceted Service Delivery Model at The Shepherd Centre, Australia. Volta Review, 112(3), 383-391. Retrieved March 28, 2024 from .

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