E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Montreal, Canada ISBN 978-1-880094-46-4 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA
When designing web-based courses, a challenge arises to prevent and overcome technical problems encountered by the students and then to make adjustments in the course design for future students. While many of these technical problems can be prevented before the course is offered, many technical issues are not apparent until the course is in session. This study sought to analyze the technical problems encountered by students in a technology training course for educators. The results of the study then informed the redesign of the course for its next offering. The study collected data by both qualitative and quantitative means with the overall purpose of determining in which course modules the students encountered the most technical problems. Further data collected from the survey following the course indicated that occurrence of technical problems did not negatively impact the students' rating of the value of each module or the perceptions of the value of the course.
Klett, M., Graves, S. & Abbitt, J. (2002). Redesigning a Course Using an Analysis of Technical Problems Encountered in an Online Technology Training Course. In M. Driscoll & T. Reeves (Eds.), Proceedings of E-Learn 2002--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 53-60). Montreal, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved February 22, 2019 from https://www.learntechlib.org/primary/p/8917/.
© 2002 Association for the Advancement of Computing in Education (AACE)
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