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Benefits of Electronic Performance Support System in Software Training: Effectiveness and Perceptions
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, , , Texas Tech University, United States

EdMedia + Innovate Learning, in Orlando, FL USA ISBN 978-1-880094-60-0 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC

Abstract

This study will focus on investigating benefits of electronic performance support system (EPSS) in computer-based software training to facilitate learning. A computer-based software training program with embedded EPSS for Microsoft Excel is developed for the study. Pretest-posttest control group design will be applied to measure effectiveness of EPSS. Qualitative data collection will be conducted through interviews and questionnaires to investigate learners' experiences and perceptional effects of EPSS. The results will provide theoretical and practical implications for improvement of computer-based software training. Moreover, perceptional effectiveness of EPSS will contribute important considerations on developing software training program and relative importance in different EPSS components.

Citation

Zhang, K., Kittikunanant, M. & Hung, J.l. (2006). Benefits of Electronic Performance Support System in Software Training: Effectiveness and Perceptions. In E. Pearson & P. Bohman (Eds.), Proceedings of ED-MEDIA 2006--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 2501-2504). Orlando, FL USA: Association for the Advancement of Computing in Education (AACE). Retrieved May 21, 2019 from .

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