Learning Management System Implementation: Prioritizing Human Factors to Ensure Success
Timothy Stephens, Shujaat Wasty, William Meyer, Foreign Affairs, Trade and Development Canada, Canada
EdMedia + Innovate Learning, in Montreal, Quebec, Canada ISBN 978-1-939797-16-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
The Canadian Foreign Service Institute (CFSI) is the primary training provider for Foreign Affairs, Trade and Development Canada (DFATD) and offers more than 250 learning activities serving around 20,000 participants every year. Within the last year, CFSI has implemented an integrated learning management system (ILMS) to be used for user registration, keep a record of learning activities completed and to assist managers in reporting on learning. As with any system implementation, the ILMS project management team exerted much time focusing on technical issues. However, it became apparent that the team would also need to prioritize human factors as an equally important aspect of any IT implementation project. This paper presents some of the tools and processes designed and developed to address human factors to ensure successful ILMS implementation for all employees, such as user training workshops and guides, communication messages and activities, and change procedural workflows.
Stephens, T., Wasty, S. & Meyer, W. (2015). Learning Management System Implementation: Prioritizing Human Factors to Ensure Success. In S. Carliner, C. Fulford & N. Ostashewski (Eds.), Proceedings of EdMedia 2015--World Conference on Educational Media and Technology (pp. 39-47). Montreal, Quebec, Canada: Association for the Advancement of Computing in Education (AACE).
© 2015 Association for the Advancement of Computing in Education (AACE)
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