British Journal of Guidance & Counselling
2011 Volume 39, Number 4
Table of Contents
Number of articles: 1
-
Volunteers' Perspective of Effective Interactions with Helpline Callers: Qualitative Study
Itzhak Gilat & Sarah Rosenau
The present study focuses on the effectiveness of interactions with callers to a helpline as perceived by the helpline volunteers. Applying a qualitative methodology, we analysed 12 descriptions of... More
pp. 325-337